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KAS Online purchases

Bought something online? We've got your covered.

What is Kasaustralia.com's Return Policy?

Items purchased from KAS AUSTRALIA are eligible for a full refund if returned within 30 days of purchase. You will have up to 30 days after items have been purchased to exchange for anything else on the website.All Polyester inserts, Feather inserts

Can I return merchandise to the KAS store?

Yes, if you drop your box or satchel with goods for a return for an online purchase at the KAS store , our friendly team can then refund your order or exchange you for another product. We gladly accept returns of any unused merchandise within 30 days

How do I get a return shipping label?

You may obtain a return authorization by visiting our Returns Center and you will then receive a returns label via email once we approve the order return. You will then be able to print a prepaid return shipping label. You may drop the package at any

What is the usual turnaround time for returns?

Once you have dropped off your return, at one of your closest Australia Post locations or in store, your return will be checked in and the refund or the exchange order will be processed. To prevent a delay in refund, returns must be shipped back with

How will I be refunded for my return if I paid with AfterPay, ZipPay Installments?

Once your return has been processed, we will notify AfterPay/Zippay ShopPay. AfterPay/ZipPay/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for mor

Can I exchange an item for another size, style or colour?

You can exchange your order by going into our KAS Homewares shop  (please click here to find the directions to our store). You may also exchange for a different size by visiting our Returns Center. You will be able to choose your exchange online and

What is your policy on damaged items?

If you receive damage or defective items, please notify us immediately via email, live chat or call (02) 93175700 and we will send you a return label. As soon as the item is sent back a full refund will be issued, OR if the item is beyond repair we w

How do I return an item I received as a gift?

If the item was purchased on kasaustralia.com.au you may contact our Customer Service department and they will issue a 'Gift Exchange' return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandi