What is Kasaustralia.com's Return Policy?Updated 2 years ago
RETURNS POLICY
Items purchased from KAS AUSTRALIA are eligible for a full refund if returned within 30 days of purchase. You will have up to 30 days after items have been purchased to exchange for anything else on the website.
All Polyester inserts, Feather inserts and SALE items are not eligible for a refund. However they are eligible for an exchange to another item online.
HOW TO SEND IN YOUR RETURN/EXCHANGE
Good news - returns from Australia are now FREE! To return an item to KAS please:
You are required to provide an order number before you can print the Australia Post return label. Please use the same order number you receive on confirmation email. For example "1122". DO NOT include any letters in your Australia post form or it will not accept your return parcel.
Go to this link https://returns.kasaustralia.com/ and fill in your details to generate a FREE return label. The return label will be available to download and print on the next screen, and a copy will also be sent to your email address.
1.) Enter order ID and email to look for order to start the returns request.
2.) See all items of the order, and choose which item and the quantity you wish to return.
3.) Select a returns reason and enter any relevant notes.
4.) Submit your return & you'll receive a confirmation to your email with the next steps.
Attach the return label to the box, and drop off at any Australia Post location. The package should be addressed to:
KAS Australia
110 Dalmeny Avenue
Rosebery, NSW 2018
(02) 9317 5700
The tracking number on your label will allow you to track your package until it arrives to KAS Australia. Returns are generally processed between 4-7 business days from receipt, and you will receive an email confirmation once your return has been processed.
We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.
Our returns policy is in addition to your rights under the Australian Consumer Law.
Click here for more information.
TRACKING MY RETURN
You can trace your return using the tracking number from your return label on the Australia Post website. Please allow for 5-7 business days for processing from when we receive your return. You will receive an email or a phone call once your return has been processed.