Contact us at: online@kasaustralia.com.au

Go back to my shop

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you receive damage or defective items, please notify us immediately via email, live chat or call (02) 93175700 and we will send you a return label. As soon as the item is sent back a full refund will be issued, OR if the item is beyond repair we will send out an immediate replacement for you. Your returns link is here via our <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="http://returns.kasaustralia.com" rel="noopener noreferrer" target="_blank">Returns Center </a>

If you receive damage or defective items, please notify us immediately via email, live chat or call (02) 93175700 and we will send you a return label. As soon as the item is sent back a full refund will be issued, OR if the item is beyond repair we w

What is your policy on damaged items?

Returns

KAS Online purchases

When is my order shipped?

How can I track the status of my order?

How much is delivery?

How long does delivery take?

Why haven't I received my order confirmation?

What is Authority To Leave (ATL)?

Delivery & Tracking

What is Kasaustralia.com's Return Policy?

Can I return merchandise to the KAS store?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with AfterPay, ZipPay Installments?

Can I exchange an item for another size, style or colour?

How do I return an item I received as a gift?

Retail Store Purchases

KAS Product Purchases at other retailers

If a retail location did not assist you

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the colour or size after an order is placed?

What if I place an order and KAS doesn't have the item in stock?

I placed an order with AfterPay/ZipPay/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?

How can I find a KAS product I am looking for?

Can KAS Gift Cards be purchased and redeemed In store & online?

Orders

I'm after a specific item, can someone help me?

The item I want is sold out, will there be a restock?

How can I get updates on new releases and upcoming sales?

What size should I buy?

Product Information

What is the Style Society?

How do I join?

Does it cost anything to join?

Will I receive anything for joining?

How do I earn Points?

How do I redeem my points via ShopPay, PayPal or Google Pay?

How do I redeem Style Society benefits?

How do points convert to dollars?

Is there a limit on how many points I can earn?

Do points ever expire?

How do I level up a Style Tier?

How to check your current tier?

How is my tier determined?

If I'm an existing KAS customer, will I start with 0 points?

Style Society Program

Is KAS store on social media?

Where can I find my closest KAS Store?

How can I provide feedback?

How do I get in contact?

Feedback & Contact

What is your policy on damaged items?Updated 2 years ago