How will I know if my order is confirmed?
You will receive an order confirmation via email with all your products purchased including a tracking ID for when you item has been dispatched out of our warehouse
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Orders
Need help with your order?
How can I find my order number?
Once you placed your order you will receive an order confirmation email which will provide your order number. It starts with # followed by numbers. However you may also find it within our account page when you log in HERE
Can I make changes or cancel my online order?
Please contact us immediately via Live Chat or by calling (02) 9317 5700. If you contact us within 2 hours of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders (unless
Can I change the colour or size after an order is placed?
Please contact us immediately via Live Chat or by calling (02) 9317 5700. If you contact us within 2 hours of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders (unless
What if I place an order and KAS doesn't have the item in stock?
If we are unable to fill your order you will be notified via email or our friendly customer service team will try call you and notify you. Your credit card/PayPal account or Cash App Pay will not be charged. If you paid using AfterPay/Zip Pay/ Or Sho
I placed an order with AfterPay/ZipPay/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?
If you cancel the order, AfterPay/Paypal/ZipPay/ShopPay will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.
How can I find a KAS product I am looking for?
You may click the search bar in the upper right corner of every webpage and type in what you would like to find. You can use the search by a style name or category (Example: type "green cushion") and all the styles in that category will display. Then
Can KAS Gift Cards be purchased and redeemed In store & online?
Yes they can. All Gift Cards can be purchased online via our GIFT CARDS product page or in store at our flagship KAS Homewares Store . Maximum gift card purchase is $500 and minimum is $50.