Contact us at: online@kasaustralia.com.au

Go back to my shop

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If we are unable to fill your order you will be notified via email or our friendly customer service team will try call you and notify you. Your credit card/PayPal account or Cash App Pay will not be charged. If you paid using AfterPay/Zip Pay/ Or Shop Pay, the Instalments within your account will be refunded. There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is cancelled and usually reflects in 3-5 business days. You can also check the status online by&#xA0;<a href="https://www.kasaustralia.com.au/account/login" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">signing in</a><span style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to your account and going to &quot;My Orders&quot;.

If we are unable to fill your order you will be notified via email or our friendly customer service team will try call you and notify you. Your credit card/PayPal account or Cash App Pay will not be charged. If you paid using AfterPay/Zip Pay/ Or Sho

What if I place an order and KAS doesn't have the item in stock?

Orders

When is my order shipped?

How can I track the status of my order?

How much is delivery?

How long does delivery take?

Why haven't I received my order confirmation?

What is Authority To Leave (ATL)?

Delivery & Tracking

What is Kasaustralia.com's Return Policy?

Can I return merchandise to the KAS store?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with AfterPay, ZipPay Installments?

Can I exchange an item for another size, style or colour?

What is your policy on damaged items?

How do I return an item I received as a gift?

KAS Online purchases

Retail Store Purchases

KAS Product Purchases at other retailers

If a retail location did not assist you

Returns

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the colour or size after an order is placed?

I placed an order with AfterPay/ZipPay/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?

How can I find a KAS product I am looking for?

Can KAS Gift Cards be purchased and redeemed In store & online?

I'm after a specific item, can someone help me?

The item I want is sold out, will there be a restock?

How can I get updates on new releases and upcoming sales?

What size should I buy?

Product Information

What is the Style Society?

How do I join?

Does it cost anything to join?

Will I receive anything for joining?

How do I earn Points?

How do I redeem my points via ShopPay, PayPal or Google Pay?

How do I redeem Style Society benefits?

How do points convert to dollars?

Is there a limit on how many points I can earn?

Do points ever expire?

How do I level up a Style Tier?

How to check your current tier?

How is my tier determined?

If I'm an existing KAS customer, will I start with 0 points?

Style Society Program

Is KAS store on social media?

Where can I find my closest KAS Store?

How can I provide feedback?

How do I get in contact?

Feedback & Contact

What if I place an order and KAS doesn't have the item in stock?Updated a year ago