Contact us at: online@kasaustralia.com.au

Go back to my shop

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If you have gone back to our KAS Australia store or other retail location where the purchase was originally made but still need further assistance please send us an email at online@kasaustralia.com.au.

If a retail location did not assist you

Returns

Retail Store Purchases

When is my order shipped?

How can I track the status of my order?

How much is delivery?

How long does delivery take?

Why haven't I received my order confirmation?

What is Authority To Leave (ATL)?

Delivery & Tracking

What is Kasaustralia.com's Return Policy?

Can I return merchandise to the KAS store?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with AfterPay, ZipPay Installments?

Can I exchange an item for another size, style or colour?

What is your policy on damaged items?

How do I return an item I received as a gift?

KAS Online purchases

KAS Product Purchases at other retailers

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the colour or size after an order is placed?

What if I place an order and KAS doesn't have the item in stock?

I placed an order with AfterPay/ZipPay/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?

How can I find a KAS product I am looking for?

Can KAS Gift Cards be purchased and redeemed In store & online?

Orders

I'm after a specific item, can someone help me?

The item I want is sold out, will there be a restock?

How can I get updates on new releases and upcoming sales?

What size should I buy?

Product Information

What is the Style Society?

How do I join?

Does it cost anything to join?

Will I receive anything for joining?

How do I earn Points?

How do I redeem my points via ShopPay, PayPal or Google Pay?

How do I redeem Style Society benefits?

How do points convert to dollars?

Is there a limit on how many points I can earn?

Do points ever expire?

How do I level up a Style Tier?

How to check your current tier?

How is my tier determined?

If I'm an existing KAS customer, will I start with 0 points?

Style Society Program

Is KAS store on social media?

Where can I find my closest KAS Store?

How can I provide feedback?

How do I get in contact?

Feedback & Contact

If a retail location did not assist youUpdated 2 years ago