Contact us at: online@kasaustralia.com.au

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<p id="isPasted" style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: &quot;Gotham Book&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We value your honest feedback at KAS, whether it&apos;s good or bad. It helps us improve our products and service.<p style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: &quot;Gotham Book&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Follow this <a href="https://www.kasaustralia.com.au/pages/contact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(238, 128, 42); text-decoration: underline; transition: all 250ms ease-in-out 0s; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); font-family: &quot;Gotham Book&quot;, sans-serif; font-weight: 500; font-size: 16px; cursor: pointer;" target="_blank">link</a> to contact the team and let us know how you&apos;re enjoying your purchases or provide feedback on an in-store experience. &#xA0;You can also leave us a product review or site review via our product pages.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(102, 102, 102); font-family: &quot;Gotham Book&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We look forward to hearing from you.

We value your honest feedback at KAS, whether it's good or bad. It helps us improve our products and service. Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.  You

How can I provide feedback?

Feedback & Contact

When is my order shipped?

How can I track the status of my order?

How much is delivery?

How long does delivery take?

Why haven't I received my order confirmation?

What is Authority To Leave (ATL)?

Delivery & Tracking

What is Kasaustralia.com's Return Policy?

Can I return merchandise to the KAS store?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with AfterPay, ZipPay Installments?

Can I exchange an item for another size, style or colour?

What is your policy on damaged items?

How do I return an item I received as a gift?

KAS Online purchases

Retail Store Purchases

KAS Product Purchases at other retailers

If a retail location did not assist you

Returns

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the colour or size after an order is placed?

What if I place an order and KAS doesn't have the item in stock?

I placed an order with AfterPay/ZipPay/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?

How can I find a KAS product I am looking for?

Can KAS Gift Cards be purchased and redeemed In store & online?

Orders

I'm after a specific item, can someone help me?

The item I want is sold out, will there be a restock?

How can I get updates on new releases and upcoming sales?

What size should I buy?

Product Information

What is the Style Society?

How do I join?

Does it cost anything to join?

Will I receive anything for joining?

How do I earn Points?

How do I redeem my points via ShopPay, PayPal or Google Pay?

How do I redeem Style Society benefits?

How do points convert to dollars?

Is there a limit on how many points I can earn?

Do points ever expire?

How do I level up a Style Tier?

How to check your current tier?

How is my tier determined?

If I'm an existing KAS customer, will I start with 0 points?

Style Society Program

Is KAS store on social media?

Where can I find my closest KAS Store?

How do I get in contact?

How can I provide feedback?Updated a year ago